United Airlines did it again! This time their abysmal customer service department stonewalled a musician whose $3500 Taylor guitar was damaged by baggage handlers. This is just another of the countless incidents involving terrible customer service by the airline (see my previous articles, Flying the "Unfriendly Skies": A Despicable Story and Flying the "Unfriendly Skies": The Pilots Step Up). But this time, they messed with the wrong person. After being stonewalled by United customer service for OVER NINE MONTHS, singer and songwriter, Dave Carroll, wrote a song, created a video and posted it on You Tube. It was an instant success. As I write this, nearly 6.5 MILLION PEOPLE have viewed the video, leaving thousands of comments and personal horror stories on the site. After the huge success of Dave's video, United, allegedly, contacted him to offer a settlement if he would agree to remove his video. Dave refused. He has subsequently appeared on several major TV networks to tell the story in his own words. Check out his video, below.You can view one of Dave's network TV interviews and his sequel video with the following links:
[My thanks to Rick Douglas for forwarding this]
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